We respect your privacy and will keep you information securely stored.

Please see our privacy policy below.

Emsworth Garage Doors use your personal information, such as name, address and phone number in order to be able to provide you with a detailed quotation.

We will not send your personal details to any third party, unless we are required to do so for the purposes of a warranty claim on a defective product, or unless we are legally obliged to do so where a complaint has been made against us.

What data is collected

The personal data which we hold is collected in one of 2 ways. When you complete our enquiry form online. Here we may collect information about where your enquiry came from but this only for market analysis purposes. The other way in which we collect your data is verbally over the phone if you call and make an enquiry for a quotation.

How do we use your data.

We require your address and contact information, in order to be able to conduct a quotation or send you a manufacturers brochure. We only collect the information that we deem necessary to carry out these tasks. All of your data is held confidentially and only used for the purposes described above.

Opt out?

You do of course have the option to request that your information is removed from our database, which is your “right to be forgotten”.

To exercise this right please get in contact by one of the following methods

Call 01243 379516.
Email: info@emsworthgaragedoors.co.uk
In writing: Emsworth Garage Doors, 7 Daffodil Way, Havant, PO9 2FA

Communication

After an online application, you will receive an email or call from one of our team. If you have had an estimate then we will need to send you the detailed quotation by either post or email. You are not able to opt out of receiving this information.

Typically a member of our team will contact you after the quotation has been sent, in order to follow up and find out that the quotation arrived and to ask for your thoughts. If you proceed with an order we will need to keep hold of your personal data for warranty purposes. In the event that there is an issue with any aspect of the work, we would need a record of what was done, your address and contact information and the dates relating to the work.

We may also wish to contact you with regards feedback on our services, either by telephone, email or digital media. We may also from time to time contact you about service requirements, or new products which we believe may be of interest to you. We do not share your date with any third party other than those previously mentioned above.

If you do not wish to receive emails about future services please let us know by one of the following methods

Call 01243 379516.
Email: info@emsworthgaragedoors.co.uk
In writing: Emsworth Garage Doors, 7 Daffodil Way, Havant, PO9 2FA

How long do we keep personal data?

We keep details of quotations for up to 12 months.

We keep details of jobs that we’ve completed for up to 10 years, depending on the length of the manufacturers warranty period. This is to allow us to fulfil our responsibilities to you if there is any issue with the product that you’ve been sold.